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PRIVACY POLICY

Paula Miles Anxiety Psychotherapist
www.paulamilestherapy.com 

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1. Introduction

At Paula Miles Therapy , your privacy is deeply important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us online or offline.

By accessing our website or using our services, you agree to the practices described in this policy.

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2. Who We Are

Business Name: Paula Medeiros Therapy
Registered Address: XX Corinthian Close, Basingstoke, RG22 4TN
Email: paulamtherapy@gmail.com
Data Controller: Paula Miles

We provide psychotherapy and psychoanalysis services, with a focus on helping women overcome anxiety, perfectionism, imposter syndrome, and other emotional challenges affecting personal and professional life.

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3. What Information We Collect

We may collect and process the following types of personal data:

a. Personal Identifiable Information (PII):

  • Full name

  • Email address

  • Phone number

  • Address (if relevant for invoicing or face-to-face therapy)

b. Health & Sensitive Data (Special Category Data):

  • Mental health history

  • Session notes and therapeutic insights

  • Intake forms and questionnaires

  • Responses to quizzes or assessments (e.g., boundary quiz)

This information is only collected when voluntarily provided by you and is handled with the strictest confidentiality.

c. Technical Data:

  • IP address

  • Browser type and version

  • Pages visited and time spent on the site

  • Device information

d. Marketing Preferences:

  • Opt-in/opt-out data for newsletters or free resources

  • Downloads or interactions with lead magnets (e.g., eBooks, quizzes)

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4. How We Use Your Information

We use your data only when legally permitted and for the following purposes:

  • To provide psychotherapy or psychoanalysis sessions

  • To respond to your enquiries or requests

  • To manage bookings and payment transactions

  • To personalise your experience and provide relevant content

  • To improve our services and website functionality

  • To comply with legal and ethical obligations

We never sell your information or share it with third parties for marketing purposes.

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5. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Consent – when you opt in to receive updates or free content

  • Contract – to deliver therapy services you’ve requested

  • Legal obligation – to comply with regulatory or professional requirements

  • Vital interests – in rare cases where information is necessary to protect your safety

  • Legitimate interest – to improve services and ensure effective communication

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6. How We Store and Protect Your Information

Your data is stored securely in compliance with UK GDPR standards. This includes:

  • Encrypted cloud-based storage for session notes and client files

  • Secure practice management software (if used)

  • Limited access to personal data (only by the therapist)

  • Password-protected devices and multi-factor authentication

  • Regular backups and system updates

We retain data for a minimum of 7 years after the end of your therapy (in accordance with professional standards), unless otherwise requested and legally permissible.

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7. Cookies and Website Analytics

We use cookies and third-party tools (e.g., Google Analytics, Wix cookies) to enhance your experience and understand website usage. You can manage your cookie preferences via your browser settings.

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8. Your Rights Under GDPR

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion of your data (where legally appropriate)

  • Withdraw consent at any time

  • Object to data processing for direct marketing

  • File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at [insert your contact email].

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9. Third-Party Services

We may use third-party platforms to provide services, such as:

  • Email marketing 

  • Scheduling software (Fresha)

  • Quiz software (Quizell)

  • Payment processors (Stripe, PayPal)

These services adhere to their own privacy policies, and we ensure they are GDPR-compliant where relevant.

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10. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated clearly on our website or by direct notice.

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12. Contact

If you have any questions, requests, or concerns about this Privacy Policy or your data, please contact:

Paula Miles
Email: paulamtherapy@gmail.com
 

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